Ideas to Boost Business
Rate Your Customers For Surprising Results
a. Assign customers a category such as A , B , C , D , etc. based on several criteria. Include profitability, time spent handling orders and special requests.
b. Youll quickly realize that some high volume accounts are not contributing significantly to the bottom line.
c. Develop a plan to inform all employees who the most profitable customers are and who should receive the best efforts of the company.